Jumeirah

Seamless digital luxury

A luxury hotel chain needed to improve their communication of their brand values, and were lacking a digital experience that represented their offerings.
Role
Product Designer
Delivered
Native App & Web
Services
UX, UI, Prototype

Starting with the Loyalty app

With the loyalty app we wanted to extend the knowledge of what the guest can earn and use whilst using a Jumeirah facility.

Inspire & Book

The apps home screen is a combination of personalised offers around their upcoming stays or offers in their location. With the ability to use the search function to take them through a booking journey.

Manage

Creating a place for users to be able to view the valuable information for their stay or reservation.

Wallet

Users are able to collect and spend loyalty points. Using the wallet a user is able to view how many points they have, and then using their device pay or collect for a reservation.

Defining the web experience

One of the key journey's was to create a booking flow that could be launched from any part of the web experience. Once the user was satisfied with their selection it would proceed into a full page view.

Inspiration

How to show that Jumeirah is more than Dubai whilst keeping the same ambiance throughout the web experience. We created a carousel that seamlessly transitioned between destinations without leaving the home.

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